RMIT UNIVERSITY · 2012
Diploma of Information Technology
Computing — the theoretical grounding beneath a decade of practice.
Home / Experience
Career TimelineA decade of keeping the lights on.
From helpdesk support to the systems leadership of CAQA Systems — every role, documented.
The Record
The career timeline
Hands-on roles across support, field engineering and systems coordination.
DEC 2020 — PRESENT
Manager, CAQA Systems
CAQA Systems · Craigieburn, Victoria
- Manages and optimises the technology infrastructure supporting service delivery to 2,000+ Registered Training Organisations and 75,000+ quality resources across 50+ industries.
- Evaluated comprehensive risks to the company's IT infrastructure and implemented targeted solutions — a 50% reduction in technology-related disruptions and significantly improved operational continuity.
- Monitors and optimises network performance to ensure maximum uptime and adherence to management-established performance objectives across all departments.
- Developed and implemented a comprehensive set of policies and procedures ensuring the security of organisational data — firewalls, password protection, anti-virus software and encryption protocols.
- Coordinates optimal IT staff performance by strategically allocating and scheduling work for efficient resource utilisation and timely project delivery.
- Identifies, researches and implements new technologies and tactics, training staff on their use to continuously improve operational efficiency.
- Develops budgets and forecasts for network usage and expenditure in collaboration with management, keeping technology investment aligned with business objectives.
JUN 2019 — PRESENT
Technical Support Engineer
Compliance and Quality Assurance (CAQA) · Craigieburn, Victoria
- Provides technical support engineering for Career Calling International — a first exposure to the VET sector and the foundation of deep expertise in educational technology environments.
- Monitors Learning Management System (LMS) servers for errors and backup integrity, ensuring continuous availability of critical educational platforms for students and trainers.
- Patches software and installs new versions to eliminate security vulnerabilities and protect sensitive student and organisational data.
- Successfully removed malware, ransomware and other threats from laptops and desktop systems, protecting the organisation from potential data breaches.
- Explains technical information in clear terms to non-technical individuals, empowering staff to use technology effectively.
- Documents all transactions and support interactions, building a knowledge base that improves team efficiency — and follows up with clients to verify satisfaction.
JAN 2020 — DEC 2020
Technical Field Engineer
Unisys · Melbourne, Victoria
- Delivered on-site technical support across hardware, software and networking domains for major enterprise clients of a global IT solutions company.
- Consistently met and exceeded client-specific Service Level Agreements, maintaining accurate incident and request documentation in the ticketing system.
- Performed disk replacements on enterprise storage products and supported core server products — mission-critical infrastructure, handled with care.
- Supported network products from operational and maintenance perspectives, including installs, moves, adds and changes.
- Tested and certified PCs, networks, servers and client-approved applications, ensuring systems met enterprise standards before deployment.
MAR 2015 — DEC 2018
Helpdesk Support
Dan Ic Design and Synthesis · Melbourne, Australia
- Built foundational IT support skills through hands-on helpdesk experience — the cornerstone of a successful technology career.
- Assessed system hardware and software, suggesting modifications to reduce lag and improve speed, directly enhancing user productivity.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created comprehensive documentation of all transactions and support interactions, building institutional knowledge for the team.
- Communicated with employees and customers via email, phone and ticketing software, and collaborated with vendors on replacements and problem resolution.
Education
The RMIT foundation
RMIT UNIVERSITY · 2009
Cisco Hardware & Software
Early networking discipline — where the infrastructure habit began.
Let's collaborate
Experience that keeps things running.
Systems administration, security and coordination — proven across a decade of enterprise and education environments.